Frequently Asked Questions

What are the backgrounds made of?

  • durable, waterproof vinyl

What sizes are available?

  • 24″ x 36″ Super Smooth 15 oz Matte Vinyl
  • 20″ x 36″ 13 oz Matte Vinyl

What is the best way to store them?

  • roll loosely and store in the sturdy mailing tube it’s shipped in
  • lay flat
  • never fold your backgrounds! folding will produce creases that may not come out

Are they waterproof?

  • all backgrounds are waterproof but use caution to avoid spillage and wipe immediately to avoid staining (especially colourful fruit such as raspberries or strawberries)

Are they heat resistant?

  • no, they are not heat resistant and will become distorted if exposed to heat so do not place hot dishes directly on the background

Why does the colour of my background look slightly different than the background I ordered online?

  • all monitors display colour and brightness differently
  • and remember, when you are shooting your own images, different light situations result in different tones: morning light is blue (cool), afternoon and evening light is yellow (warm)

How do I use the backgrounds?

  • for flatlays, we recommend placing the background on a smooth surface such as a large piece of white foam core (available at most craft stores)
  • the backgrounds are well suited for top-down photography with the camera placed at least 2-3 feet above your subject
  • not recommended for macro photography
  • in a vertical image, use small bits of masking tape to secure the background to foam core, and position it behind your scene

My Gear:
Nikon D750
AF-S NIKKOR 50mm 1:1.4G
AF-S NIKKOR 24-120mm 1:4G
Tripod/Extension Arm/Ball Head
Natural Light/Foam Core Light Deflectors (Black/White)

Need extra help? Check out our video tutorial on straightening lines in Lightroom:

Where are the backgrounds created, and where do you ship?

  • currently shipping to the United States Mainland and Canada only
  • the backgrounds are created in Canada and/or the United States.
  • prices quoted in US Dollars
  • up to four backgrounds may be shipped together with no extra shipping and handling charges
  • customer is responsible for all import duties and taxes that may be incurred
  • backgrounds are shipped in durable tubes
  • shipping is by Canada Post or USPS

How do I Order?

Visit our SHOP, choose your backgrounds and proceed to checkout.

What form of payment do you accept?

  • PayPal
  • prices quoted in US Dollars
  • customer is responsible for all import duties and taxes that may be incurred

Returns

  • returns are accepted if you are not completely happy with your purchase
  • returns must be made within 14 days in the same condition they were delivered, however, you the customer, must pay the return shipping costs
  • please contact us prior to returning the item

Damaged Items

  • in the unlikely event that the background is damaged in shipping, please contact us immediately along with photos and description of damage

Questions/Concerns? We are here to help! Feel free to contact us using the form below: